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Tsiakkas Winery

Terms & Conditions

Last updated: 27/10/2026

1. Introduction

Welcome to Tsiakkas Winery Ltd. These Terms & Conditions govern your use of our website, www.tsiakkaswinery.com, and attendance at any events we host. By accessing our site or participating in our events, you agree to be bound by these terms. Please read them carefully.

Tsiakkas Winery Ltd is a company registered in Cyprus under number HE50529, with its registered office at Ampelonon 88, 4878 Pelendri, Limassol, Cyprus.

2. Definitions

  • “We”, “Us”, “Our”: refers to Tsiakkas Winery Ltd
  • “Website”: refers to www.tsiakkaswinery.com
  • “User”, “You”, “Attendee”: any individual accessing the Website or attending our events
  • “Event”: any gathering, celebration, performance, tasting, or related experience organized by Tsiakkas Winery Ltd

3. Eligibility

Most of our events are designed for guests aged 18 and above. Children may attend only when accompanied by a parent or legal guardian, who assumes full responsibility for their safety and behavior.

4. Use of the Website

You agree not to use this Website in a way that:

  • Violates applicable laws or regulations
  • Infringes on any intellectual property rights
  • Attempts to interfere with the site’s security, content, or operational integrity

5. Intellectual Property

All content found on www.tsiakkaswinery.com—including logos, text, photographs, videos, and event material—is the property of Tsiakkas Winery Ltd. You may not reproduce, redistribute, or modify any material without our written consent.

6. Booking & Payments

  • Event places are booked on our Website. Places are limited and are subject to availability.
  • All bookings are non-transferable to another person or event without our agreement.
  • When you book, you give your name, email address, mobile number and date of birth. We ask for your date of birth to confirm you are 18 or over, as wine is served at our events. You may also add a note about allergies, dietary or accessibility needs (see §17).
  • Before paying, you are asked to accept these Terms & Conditions. We keep a record of your acceptance and of the version you accepted.
  • Payments are processed securely online by Stripe Checkout, into Tsiakkas Winery Ltd’s own Stripe account. We never see or store your card details.
  • When you start checkout, we hold your places for up to 30 minutes. If payment is not completed in that time, the places are released and no booking is made.
  • Your booking is confirmed only when payment succeeds. We then send you a confirmation email with your booking details.

Prices & Payment Options:

Prices are per ticket, in euro. Prices include VAT. Each event page shows which of these options applies:

  • Full payment: you pay the full price online when you book.
  • Deposit: you pay a fixed deposit per ticket online when you book, and pay the balance at the winery. The balance is paid by card.
  • Reserve now, pay at the winery: you reserve your places without paying online, and pay the full price at the winery.

Stripe emails you a payment receipt. We do not issue VAT invoices for event bookings.

Cancellation & Refund Policy:

  • Bookings cannot be cancelled online. To cancel, please contact us at visit@tsiakkaswinery.com or +357 96 844 111 with your booking details.
  • Each event has its own cancellation policy, shown on the event page and in your confirmation email. It is either:
    • Cancellation allowed until a set number of hours before the event starts. If you contact us before then, we cancel your booking and refund what you paid online; or
    • No cancellation. The booking cannot be cancelled or refunded.
  • After the cancellation deadline, or if you do not attend, no refund is given.
  • Only Tsiakkas Winery Ltd can cancel a booking or issue a refund. We may still choose to refund, in full or in part, at our discretion.
  • Refunds are made through Stripe to the card or payment method you used. You do not need to send us bank details. Your bank may take several working days to show the refund.
  • Under EU consumer law, the 14-day right of withdrawal does not apply to leisure services booked for a specific date, which is why each event’s own cancellation policy applies.

Table Reservations:

Table reservations are made through Resos, a third-party booking service. Your reservation is handled by Resos under its own terms and privacy policy.

7. Event Cancellations & Changes

  • In the rare event that Tsiakkas Winery Ltd cancels a scheduled event, we cancel every booking, refund everything paid online in full, and notify you by email. You do not need to do anything.
  • If we change the date or start time of an event, we will notify you by email. If the new date or time does not suit you, please contact us at any time before the event and we will cancel your booking and refund it in full.
  • Emails are sent to the address you gave when booking. Please make sure it is correct.
  • Our liability for a cancelled or changed event is limited to refunding what you paid us for that booking.

8. Liability Disclaimer

While we strive to offer a high-quality and safe experience, Tsiakkas Winery Ltd shall not be held responsible for:

  • Any personal injury, loss, or damage to property during your visit or event attendance
  • Any changes in event programming, guest artists, or services
  • Circumstances beyond our control (e.g. weather, transportation disruptions, acts of nature)

9. Privacy Policy & Data Protection

We respect your privacy and handle your personal information in compliance with GDPR. We use your data as described in our Privacy Policy.

10. Code of Conduct at Events

We expect all guests to behave respectfully. We reserve the right to refuse entry or remove any person who:

  • Disrupts the experience of others
  • Acts inappropriately or unlawfully
  • Fails to comply with staff instructions or venue regulations

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Cyprus. Any disputes shall be subject to the exclusive jurisdiction of the Cyprus courts.

12. Amendments

We may modify these Terms & Conditions at any time. All changes will be posted on this page with a revised “Last updated” date. The terms that apply to a booking are the ones you accepted when you made it.

13. Cookies

Our Website does not use analytics, advertising or tracking cookies. When you pay, Stripe sets its own cookies on its checkout page. See our Cookie Policy for details.

Additional Clauses

14. Force Majeure

Tsiakkas Winery Ltd shall not be held liable for failure to perform or delays caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fires, floods, war, terrorism, civil unrest, labor disputes, government restrictions, pandemics, or interruptions in power or internet service.

15. Alcohol Consumption & Responsibility

All guests consuming alcoholic beverages at Tsiakkas Winery must be of legal drinking age in Cyprus (18+). We encourage responsible consumption and reserve the right to refuse service to anyone appearing intoxicated or behaving inappropriately. Tsiakkas Winery Ltd bears no responsibility for actions taken by guests after leaving the premises.

16. Photography & Media

By attending events at Tsiakkas Winery, you consent to being photographed or recorded for promotional purposes, unless you specifically request otherwise in writing prior to the event.

17. Accessibility & Dietary Requirements

If you or a member of your party has specific mobility, accessibility, or dietary needs, please inform us in advance — for example in the note you can add when booking. This note is used only to prepare your visit and is visible only to winery staff. We will do our best to accommodate, though we cannot guarantee all requests will be met.